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Customer Stories

Our customers are always at the forefront each project. Here are some of their comments on the work we’ve done for them over the years.


OUR COSTA HOME – by Ian & Jo BELL, Noosa Heads

People: We mostly dealt with the following:-

            DEAN: a most genuine person, committed to getting the project right and a great & knowledgeable problem solver. He worked with us whenever we had a challenge, including on the outside measurements like pathways & drainage even when it wasn’t fully part of the contract. Dean is a “gem”.

            FRANK: a very polite, good communicator and on top of variations to the contract, was a pleasure to deal with and very level headed – a good client relationship person and handled everything well within his role.

            SUPERVISORS: Chris and Aaron (who handled different stages of our build), were both excellent, skilled and good communicators, with an interest in doing the right thing.

            KORI: handled administrative tasks efficiently and professionally, and always friendly. Likewise with Kamilla.

            DESIGN: At our start time this was Joel, who is no longer there but we must say we were impressed with the Costa Team’s willingness to build in our own floor plan layout concepts into a practical design with very high standard thermal efficiency and sustainability characteristics. They coped well with our requirements for wider hallways to allow for our custom built bookcases and storage units. They also (Scott, the kitchen guy extraordinaire) fixed problems our ideas were about to cause for efficient set out of appliances and workspace.

 

Problems:

There were some, including from a subcontractor who didn’t do what we wanted with external concreting, which could have been a major point of conflict except for Dean’s realistic approach. All perceived problems and issues were addressed with patience and a very constructive attitude, with Dean and Aaron being especially impressive problem solvers. In the end we still got to completion earlier than our target time frame and regard the Costa family as an ethical group that cares greatly for its reputation. We would happily engage them again except we are so happy with the home we now have!

 


What did we provide to you, that you valued the most?

  • Design flexibility and our input valued and accommodated
  • Very personalised service
  • Amazingly quick build
  • Fabulous quality of construction
  • The insulation is seriously good. We have had to use almost no heating or cooling.
  • We got exactly what we paid for. No shortcuts. Excellent quality – better than expected in some areas.
  • Response to queries and problems quickly met and resolved with absolutely politeness (even when I was grumpy…sorry Frank).

What would you tell others who may be interested in building with us?

  • Definitely worth investigating building with Costa.

What were you looking for when you were looking for the right builder?

Our key search parameters were:

  • design, look and feel of online examples etc. (to begin with)
  • quality for price
  • ability to design according to our needs and tastes
  • integrity and longevity of company (testimonials and phone calls to past clients were very important here)
  • environmental compatibility (i.e. well insulated so don’t need heating/cooling as much, cooling breezes enabled, etc.)

When considering a builder, what concerns did you have?

  • Tales of builders going broke and homes taking so long to complete, but we had looked around for a ready-built house near the beach that needed to cope with a family that ranged in ages from small babies to wheelchair bound elderly and they just don’t exist… so while we were slightly concerned having never built before, it was the only way to get a design that we needed.

What did you specifically like about Costa Homes?                           

  • Designed to our needs.
  • Quality of build
  • Everyone – builders, admin, staff, all exceptionally polite, friendly and helpful.

Where did we exceed your expectations?

  • Quality of build
  • Speed of build
  • Insulation is amazingly efficient! Our home is cool in the summer and warm in the winter. We put a split system in, but don’t need it. (Frank told me we wouldn’t!)

What would have prevented you from using us?

  • Could not design what we needed to our price.
  • Negative testimonials or ‘word of mouth’.

If there is something that we could do better, what would it be?

  • I know you have trouble with external suppliers, but this is where our ongoing frustrations occur. You do refer us to them promptly when we have an issue, but the quality of their product let you down as it continues not to be ‘ideal’ …

What could we have done to make your decision easier when choosing a builder?

  • Nothing. We had to go through the process we did to make our choice.

How would you describe us to a friend or family member?

  • Costa Homes is an excellent company that built us an exceptional quality home with honesty, integrity and an extremely high level of service.

Would you recommend us to your family and friends?

  • If I built again I would use Costa. I would not even bother to look at other options. I know you can build to a range of prices, so even if I wanted a less expensive home I would use Costa. I still believe I would get an excellent product. 

Jane Williams  - Surfside 


All the office staff and construction crew were a pleasure to work with – nothing was too much trouble

Don and Robyn Poole


Through the planning and building process Frank Gentile was entirely upfront in explaining costs and keeping to our budget

Claire Webster


Costa showed us ways to compromise but still get the design.

John and Tonnie Stephens


We would never think about building with anyone else

Anonymous


Our kitchen is amazing – just the final touches like under mounted lighting and Frank’s recommendation of the stainless steel bench top. I think it’s the best kitchen I have seen.

Anonymous


First time building and was an absolute pleasure!

Brad


Really loved the computer generated walkthrough

Anonymous


A big thank you! You all made the overwhelming seem easy.

Richard & Judy Clemmey


They were responsive at all times, deadline driven but never compromised on quality. Each time we visited our home we were always proud to see the Costa Construction sign prominently featured on our site.

Bruce & Cheryl Pople


The designers listened to our list of wants and needs and created a perfect design to match. We knew at all times where the house was up to and what was happening next.

David & Michelle Chamberlain


Nothing was too much trouble for them --- even for last minute alterations to plans made during building.

Gordon & Jean McLachlan


I would like to thank everyone at Costa Constructions for their commitment to be one of the best builders on the Sunshine Coast, and I would not hesitate in recommending or using them to build for me again.

Karen Bull

 

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Wondering what is possible? Contact our design consultant on (07) 5437 6120 or fill out the below enquiry form for FREE advice on YOUR home

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